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My order is delayed. What should I do?

If your order is taking longer than expected, we recommend checking the tracking information sent to your email first.

Once your order ships, the average delivery time is 7 calendar days, though it may vary depending on your location and carrier operations.

If your tracking has not updated for several days, if the estimated delivery time has passed, or if you need help locating your order, please contact our support team at [email protected].

If possible, include:

  • The email address used for your order;

  • Your order number;

  • Your tracking number.

Our team will check the shipment status and guide you through the next steps.

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